AGN88 Privacy Policy — How We Protect the Personal Data of Malaysian Members

AGN88 collects several categories of personal data from our members for the purposes stated in this Policy. We only collect data that is strictly necessary and do not gather excessive or irrelevant information.

For the Know Your Customer (KYC) process, AGN88 may request verification documents such as a copy of your MyKad, utility bill, or bank statement as proof of address. These documents are processed securely and retained only for as long as necessary to fulfil AGN88's legal compliance obligations.

AGN88 uses the personal data collected for legitimate and necessary purposes in operating the platform and delivering the best service to our Malaysian members. The primary purposes for which your data is used are as follows:

• Account Management: Registering your account, verifying your identity, processing logins, and maintaining account security.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing withdrawal of winnings to your account.
• Legal Compliance: Meeting KYC, anti-money laundering (AML) and reporting obligations to the relevant authorities as required by law.
• Customer Service: Answering enquiries, resolving complaints and providing technical support in Bahasa Melayu via live chat and email.
• Platform Security: Detecting and preventing fraud, account abuse, game manipulation, and activities that violate Terms & Conditions AGN88.
• Personalising Your Experience: Displaying relevant content, odds and promotions based on the sports and games you follow most — such as the Malaysia Super League, EPL, badminton or live casino.
• Promotional Communications: Sending information about AGN88 bonuses, promotions, and the latest offers to members who have opted in to receive marketing communications. You may unsubscribe at any time.
• Platform Improvements: Analyzing aggregated (not individual) usage patterns to improve the performance, interface, and features of the AGN88 platform.

AGN88 will not use your data for purposes not stated here without first obtaining your consent or without a valid legal basis. If we intend to use your data for a new material purpose, we will notify you and, where required, seek your consent again.

AGN88 does not sell members' personal data to any party. However, there are limited situations where AGN88 may need to share your data with carefully selected third parties in order to operate the platform and fulfil legal obligations:

• Payment Service Provider: Required transaction information is shared with payment gateways such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks (Maybank, CIMB, and others) to process your deposits and withdrawals.
• Game Providers: Limited account information and betting records are shared with game providers (such as Evolution Gaming, PG Soft, and Pragmatic Play) as necessary to deliver those games to you.
• Legal Authorities: AGN88 complies with all lawful requests from Malaysian authorities or law enforcement agencies made through proper legal procedures. We do not disclose member information to any authority without due legal process, except where required by law.
• Analytics Services: Aggregated technical and usage data (with no personally identifiable information) may be shared with analytics providers to help us understand platform usage patterns and improve our services.

All third parties working with AGN88 are required to comply with strict data protection standards and may only use shared data for agreed purposes. AGN88 does not permit any third party to use our members' data for their own marketing purposes.

AGN88 makes serious investments in security infrastructure to protect the personal data of all our Malaysian members. Security is not just about technology — it encompasses processes, staff training, and an operational culture that places data protection at the forefront.

The technical and organisational measures we employ include:

• 256-bit SSL Encryption: All communications between your browser or app and AGN88's servers are encrypted using TLS 1.3 — the latest encryption protocol — ensuring your data cannot be intercepted in transit.
• Secure Servers: Member data is stored on protected servers in certified data centres with strict physical access controls, continuous cooling systems and minimal downtime guarantees.
• 24/7 Monitoring: AGN88's security team continuously monitors the platform's infrastructure to detect any anomalies, intrusion attempts, or suspicious activity.
• Two-Factor Authentication (2FA): The 2FA feature is available to all AGN88 accounts, and we encourage all members to enable it for an added layer of protection.
• Internal Access Controls: Only AGN88 staff with a legitimate operational need are permitted to access member data. All access is logged, monitored and periodically audited.
• Incident Management: AGN88 has a documented incident response procedure to address any data security breaches swiftly and effectively. Affected members will be notified in accordance with legal requirements.

Despite all these security measures, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.

AGN88 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyze usage patterns. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the AGN88 platform. For more information on managing cookies, refer to your web browser's help documentation.

As a Malaysia-based AGN88 platform user, you have several rights regarding the personal data we hold about you. AGN88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the AGN88 support team at support@agn88.biz stating the right you wish to exercise and your account details. AGN88 will respond to data requests within 24 working hours and fulfil requests within the timeframe required by applicable law.

AGN88 retains members' personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required under applicable Malaysian law. Our general data retention principles are as follows:

• Active Account Data: Personal data of members with active accounts is retained for as long as the account remains active and in use. Data is updated whenever a member updates their profile.
• Financial Records: Records of all financial transactions — including deposits via Touch 'n Go, GrabPay, and DuitNow, as well as withdrawal of winnings — are retained for a minimum of 7 years, in line with Malaysia's financial compliance and anti-money laundering regulations.
• KYC Data: Identity verification documents are retained for the duration of the active account period plus 5 years after account closure, in line with legal compliance requirements.
• Communication Records: Customer support chat logs are retained for 2 years for quality control purposes and service history reference.
• Technical Data: System logs and technical data are retained for 90 days for security and troubleshooting purposes.

Once the retention period has expired or the data is no longer needed, AGN88 will securely delete or anonymise the personal data using industry-recognised methods. Anonymised data (which can no longer be linked back to any individual) may be retained longer for aggregate analytics purposes.

If you have any questions, concerns or requests regarding AGN88's Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us through the following channels:

For requests relating to data access, correction, or deletion, please include your AGN88 account number and the nature of your request in your email to help us process it faster. All privacy-related requests are handled by trained staff and processed in accordance with established standards.

AGN88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legislative developments, or improvements in how we handle members' personal information.

When we make material changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the AGN88 platform homepage for a minimum of 14 days.
• Sending email notifications to registered members for significant and material changes.

We recommend reviewing this Privacy Policy periodically to stay informed of how AGN88 protects your personal data. Continued use of the AGN88 platform after any Policy changes take effect will be considered acceptance of the updated terms.